Can I evaluate your product before purchase?
Yes, all of our software products are available for free trial.
Why can't I try your product?
If you have previously tried this product and the trial period has expired, you will not be able to try it again. If you have never tried this product before, you need to ensure that your network is functioning properly when you first open our software (able to access our official website normally), and do not click the "Cancel" button in the "Connecting to server..." popup, otherwise you may never be able to try this product.
Is customer support available during the trial period?
Of course! You can contact our support team at any time during the product trial, and we promise to respond within 48 hours. To save your time, it is recommended to visit the
Support Center to check the FAQs first, where you can find instant solutions to many problems.
What is your license policy?
We provide three kinds of licenses: they are 1-Month Plan, 1-Year Plan, and Lifetime Plan. They are differed by the number of devices supported and the available period of the program.
Is it safe to purchase products from your website?
Yes, it's absolutely safe. Our website is secure and your privacy is 100% guaranteed. We protect you when you browse through our website, download our products, or place an order online.
What ways can I pay for my purchase?
We accept mainstream payment methods. You can choose according to your preference: PayPal, Alipay, WeChat Pay, UnionPay, VISA, etc. You can select the payment method that suits you best from the dropdown menu on the payment page. However, please note that some payment methods only support purchasing the lifetime version of the software, such as Alipay and WeChat Pay.
Why haven’t I received the email with the license key after making the payment for a long time?
1. After you make the payment, we need to wait for the funds to fully arrive in our account before we send you the license key. For some payment methods, this process may take some time, but in any case, as soon as the funds reach our account, we will immediately send you the license key. 2. Please make sure that the email address you provided at the time of purchase is correct, and check your spam folder to see if our email is there. 3. Please note that the sending email is sales@payproglobal.com, which is the official email of PayPro Global, the merchant record service provider we cooperate with.
How do I cancel my subscription?
How to activate product with license key?
Open the software you want to activate, find the "key" icon in the upper right corner of the software interface and click it, enter your email address and license key in the pop-up window as prompted, and then click the "Activate" button to complete the product activation. You can also visit
this page to view a graphic explanation.
Why am I failing to activate the product using the license key?
1. Please ensure you are using the latest version of the software. 2. Please ensure the email address and license key you entered are correct. The email address must be the one you used to purchase our product. 3. Please ensure your internet connection is stable and you can access our official website normally. Unstable internet connection or other reasons preventing access to our website may result in inability to activate our product. If the issue is due to an unstable internet connection, you can try activating our product multiple times.
Why does it ask me to activate the product again after some time even though I already activated it?
After you activate the product, our product will check whether the license key is valid after a period of time. At this point, if your network is not working or the key is detected as invalid, your local license key will be revoked, and you will need to reactivate the product. We recommend keeping your network connection stable while using our product.
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